UK Shipping Rates
We aim to dispatch same day if order is placed before 1pm however, this is not guaranteed.There maybe occasions we cannot fulfil same day due to order volume and workload. For any urgent parcels or special delivery requests, use the messenger app on the website for the fastest response
- FREE SHIPPING OVER £85: 3-5 days spend over £85.00 and up for UK Mainland. - (some products excluded from this such as large homeware items or furniture)
- ROYAL MAIL standard- Large Letter 2-4 days £2.99
- ROYAL MAIL TRACKED 48: Standard 2-5 day service - Royal Mail - Delivered Mon-Sat (weekend orders processed Monday) £4.85 Upto 2kg
- ROYAL MAIL TRACKED 24: Express1-3 day Tracked Delivery - Mon-Sat - Royal Mail (weekend orders processed Monday) £6.99
- ROYAL MAIL TRACKED: Express1-3 day Tracked Delivery Mon-Sun - Premium & Large Parcel (weekend orders processed Monday) £9.99 Upto 20kg
- UK Furniture Courier : 7-21 days from £65.00 (approx)locally from £20
EU Shipping Rates
Starts from £9.99 quote will be provided at checkout or email /message us if you need further assistance customercare@shabbynook.co.uk
**Please note custom charges may apply.You are responsible for paying custom handling fees and your countries import taxes. These costs should be taken into consideration before purchasing. We are not responsible for any additionalfees or charges from customs.
Global Shipping Rates
Starts from £9.99 quote will be provided at checkout or email /message us if you need further assistance customercare@shabbynook.co.uk +447973712955
**Please note custom charges may apply.You are responsible for paying custom handling fees and your countries import taxes. These costs should be taken into consideration before purchasing. We are not responsible for any additionalfees or charges from customs.
Terms & Conditions
If the item is out of stock we don't always update the website if we are expecting a delivery. This may extend our dispatch times slightly. We aim to dispatch within 1 working day but may not always be possible. For large quantities of single colours we advise to contact us via the message app on our website before placing an order, as we may need to order additional products in for you which we are happy to do.
Would would love nothing more than to GUARANTEE all of our service times but on occasions the courier companies and Royal Mail may not meet their quoted times. It happens but we cannot be held accountable for delivery delays. Once the item has left us it is the responsibility of the delivery company to adhere to it's own delivery times.
Online return policy:
Original packaging unspoilt and unopened or used in anyway can be returned within 14 days from the date of delivery. Only upon inspection will a refund be offered. We are not liable for any incurred return shipping fees should you want to return. Our policy lasts 14 days, After this time unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused unopened and in the same condition that you received it. If your returned item is damaged / open / or signs of spillage or use we will not offer any refund or exchange. Please ensure when you return your item it is well packaged.
Damages
If your item has arrived and its damaged, please contact us within 2 days of receiving your order. send us an email to customercare@shabbynook.co.ukwithdetails and a photograph of the damage. We will arrange for you to return the item and send a replacement or offer a refund.
Lost parcels
If you have completed the shipping information incorrectly on your order and your parcel is not delivered or is 'lost' we do not offer any refunds on the product or cost of shipping.
If we have found an error withouraddressing of your parcel we will track and trace with royal mail and seek resolution with them. This can be a timely process. If we cannot track or trace your order after such time a replacement order will be sent to you.
We will only send a replacement for lost parcels after 20 working days have lapsed. If this is too long to wait, you can place another other and then we can process a refund once a claim has been raised and confirmed with the courier company.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Returns Sale Items
Only regular priced items may be returned, unfortunately sale items cannot be returned.
Cost of Returns
You are responsible for paying for your own shipping costs for returning your item. original shipping costs when you ordered with us are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you received free shipping we will deduct our shipping and packaging costs either £4.85 / £6.50 / £8 depending on the service and weight of your parcel from the refund amount. ie £100 order value for a light weight parcel will have a refunded amount of £95.15
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your order log into your customer account, click next to the order number for options, You can also access thelog in here.
We will review your request and authorise or decline,please select the reason for the return and any other information in the comments,
return address is as follows:
Shabby Nook 82 High Street, Burton Upon Trent, Staffordshire, DE14 1LD
PLEASE INCLUDE YOUR ADDRESS, NAME & ORDER NUMBER on the return.
