Dogtopia of Pewaukee (2024)

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(262)244-53...— show

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• Jayne C.

  January 27, 2023, 8:04 pm

  Dogtopia ofPewaukee has been agodsend for meand mydog, Sully! Wecome three days aweek and heabsolutely loves coming to“school”. Heis always treated with love, kindness, and respect! The people who work here know meby name and recognize mycar when Ipull upin the parkinglot. Iappreciate their flexibility, kindness, and consideration they've been beyond wonderful and it's been apleasure getting toknow them.

  Boarding was also asmooth experience. I've never boarded mydog before an

  d was quite nervous about leavinghim. Iwas assured that hewould bein the best care and have aball while Iwas gone all ofwhich were true.

  Thankyou, Dogtopia!
  <3

  … – show

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• Nancy P.

  January 24, 2023, 7:34 pm

  My dog isso happy when Idrop her off here! Iknow she looks forward tohaving afunday.She comes home almost too tired toeat. She needs totake alittle rest first! Myfirst experience with daycare soI did not know what toexpect. Highly recommend Dogtopia ofPewaukee.

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• Staci Q.

  January 6, 2023, 10:33 pm

  Everyone issuper nice and informative about dogs. They knew Iwas worried about mydog's first boarding stay sothey even texted mepictures throughout her stay and gave her extra love forme.

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• Brittany S.

  December 30, 2022, 4:03 pm

  Our pups are always soexcited toget todaycare inthe morning and see their friends and are always bouncing when wepick themup! The staff loves them and cares for them asif they were theirown. Ilove that wecan view the webcams tocheck onthem, and atthe beginning especially itwas ahuge comfort. They have learned tosocialize with other pups and are getting the exercise that Ican't give them working full time (or inthe winter… they don't care for very cold weather). This was one of the best moves wehave made for them!!… – show

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• SpicyFrenchFry

  December 5, 2022, 2:32 am

  After talking with someone onthe phone about getting mydog enrolled into doggy day care, and reading reviews. Idecided tonot gowith them. The lady onthe phone told methe meet and greets are only 10am or1030, and when Isaid Iwork during those hours, she asked “well doyou have any days you can takeoff?” Excuseme, the whole reason ofmy wanting toget mydog inday care was for meNOT tomiss work. Just overall rubbed methe wrongway. And she wasn't too pleasant with the conversation.Will not berecommend them toanyone. Save yourself the trouble and gosomewhere else, there isway better places inthe waukesha, pewaukee area.… – show

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• Joseph H.

  November 29, 2022, 5:14 am

  This facility isawesome. The staff iswonderful

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• Anita H.

  November 15, 2022, 12:36 am

  We use Dogtopia for daycare and boarding, and our dogs love itthere. What welove the most isthat they are free torun around and play all day versus ina kennel and only let out once ortwice aday, depending onwhat you payfor. The facilities are clean, cameras allow you tocheck inon your dog which provides peace ofmind. Staff isgreat, super friendly and very responsive. Highly recommend Dogtopia!

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• Laura H.

  November 11, 2022, 8:18 am

  They take very good care ofmyboy. App very easy tomanage appointments,etc.

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• Suzanne S.

  October 28, 2022, 8:39 pm

  Clean, friendly, and Leslie did agreat job grooming.

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• Ashley H.

  October 15, 2022, 6:58 am

  My response tothe response from Dogtopia:
  Response from the owner 2hoursago:
  Our groomer, Leslie, isan independent contractor who works 2days aweek atDogtopia asshe isa young mother oftwo using the income from grooming tohelp with her families expenses. Since she has been working atDogtopia for almost 3years, wehave had 5customers who were nocall noshows- yesterday was the second time that you did not show for anappointment. Inaddition, several times you have been late foryour appointment, FACT CHECK: (THIS ISFALSE, I'VE NEVER BEEN LATE) which extends her day since she isgrooming six dogs perday. Since you have two dogs, you not showing for the scheduled appointment reduces her income by17% for those two weeks where you did not show upfor the appointment that you made. (FACT CHECK: IFI MYPAYCHECK REQUIRED 10MIN TOCONFIRM MYAPPOINTMENTS IWOULD. Per your discussion with Sarah, the appointment was inyour calendar. (FACT CHECK: THE APP DOES NOT SEND NOTIFICATIONS, AND NOIT WAS NOT INMY CALENDAR, PER MYDISCUSSION WITH SARAH, WHEN IMADE THE APPT ICONFIRMED WITH HER THAT IWOULD BEGETTING ACALL THE DAY BEFORE TOO CONFIRM THIS, SHE CONFIRMED, SHE DIDN'T SAY NOWE WON'T DOTHIS) Whether calling onthe phone ordoing through theapp, once the appointment isin our computer system itshows upin your app aswell. (FACT CHECK: THE APP HAS BEEN WRONG ONSEVERAL OCCASIONS, FOR EXAMPLE THE LAST TIME IBOARDED THE APP SHOWED ONLY RESERVATION NOT 2FOR BOTH MYDOGS'S ICALLED TWICE TOCONFIRM YOU HAD BOTH MYDOGS INTHE SYSTEM AND YOUR REPLY WAS “I DON'T KNOW WHY THE APP ISONLY SHOWING 1”, SOTHE APP ISNOT ANACCURATE SOURCE OFTRUTH.) Yet weMUST provide athird reminder bycallingyou?? (FACT CHECK: CALLING TOMAKE ANAPPT 3MONTHS INADVANCE ISNOT AREMINDER, THE APP GIVES NOREMINDER, YOU DON'T SEND ANY REMINDERS. PERIOD. WHETHER BYPHONE ORTEXT) Myplane reservations, hotel reservations, car reservations are all ineither myphone orthe respective app- ifI fail toshow upfor those reservations, the cancellation fee is100%.- not the 50% wechargedyou. (FACT CHECK, ALL OFTHESE BUSINESS SEND REMINDERS; STANDARD BUSINESS PRACTICE, AIRLINES SEND TEXTS EVERY 5MIN REMINDING YOU OFGATE CHANGES, YOU'VE PROVEN MYPOINT, THESE REMINDERS ARE NECESSARY) There have been multiple emails sent out toall our customers about 24cancellation notice orno call noshowing for grooming appointment aswell onour website. You received all those emails over the many months, soyou choosing tonot read the literature isout ofour control. (FACT CHECK: FALSE, I'VE DOUBLE CHECKED MYEMAIL AND IDON'T HAVE ANY SUCH EMAILS REGARDING THIS POLICY) All Leslie wants todo isto provide agood grooming toour customers pets- fortunately our other customers value their commitment and are accountable toappointments they make.… – show

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• Ashley H.

  October 13, 2022, 10:58 pm

  BUYER BEWARE! Iam sodisappointed inthis SHADY business. Ihave been anextremely loyal and patient customer and was SHOCKED today when Iwas charged for not showing upfor agrooming appt, after discussing with them months prior that they MUST SEND CONFIRMATION TEXTS/EMAILS/SMOKE SIGNALS WHATEVER! INORDER TOCONFIRM THESE APPOINTMENTS. THEY AGREED 6MONTHS AGO THAT THEY MADE AMISTAKE AND SHOULD SEND SUCH CONFIRMATIONS. Itis not 1952, DOGTOPIA, you have WIFI cameras, anapp, there isno excuse for not sending courtesy reminders toyour PAYING & LOYAL customers. Wemade anagreement several months ago that inthe future you would confirm appointments asALL BUSINESSESDO. THIS ISNOT ANEW IDEA! You failed onyour end toconfirm the appointment and then had the nerve toillegally charge meforit. Atmy last appt you called toconfirm, did Ishow? Yes and Paid and TIPPED very generously. Had you confirmed and Idid not show this time Iwould bereasonable but the fact that you did not hold upyour end ofthe agreement wemade and then sneakily charged meis completely unacceptable. STAY AWAY FROM THIS BUSINESS. ZERO ACCOUNTABILITY!… – show

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  • Company's official reply

    October 15, 2022, 3:46 am

    Our groomer, Leslie, isan independent contractor who works 2days aweek atDogtopia asshe isa young mother oftwo using the income from grooming tohelp with her families expenses. Since she has been working atDogtopia for almost 3years, wehave had 5customers who were nocall noshows- yesterday was the second time that you did not show for anappointment. Inaddition, several times you have been late for your appointment, which extends her day since she isgrooming six dogs perday. Since you have two dogs, you not showing for the scheduled appointment reduces her income by17% for those two weeks where you did not show upfor the appointment that you made. Per your discussion with Sarah, the appointment was inyour calendar. Whether calling onthe phone ordoing through theapp, once the appointment isin our computer system itshows upin your app aswell. Yet weMUST provide athird reminder bycallingyou?? Myplane reservations, hotel reservations, car reservations are all ineither myphone orthe respective app- ifI fail toshow upfor those reservations, the cancellation fee is100%.- not the 50% wechargedyou. There have been multiple emails sent out toall our customers about 24cancellation notice orno call noshowing for grooming appointment aswell onour website. You received all those emails over the many months, soyou choosing tonot read the literature isout ofour control. All Leslie wants todo isto provide agood grooming toour customers pets- fortunately our other customers value their commitment and are accountable toappointments they make.… – show

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• Sean S.

  October 3, 2022, 5:54 pm

  What agreat place, wish wehad found out about itearlier!

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• Matt B.

  October 2, 2022, 12:23 am

  Great place! Staff really take good care ofour dogs!

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• E N.

  September 16, 2022, 6:50 am

  Dogtopia istop notch! Mydoggo isso excited every time she “goes toschool” and isexhausted for the nextday!

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• Heather S.

  September 14, 2022, 8:45 pm

  Dogtopia feels like asecond home for ourpup. She lovesit, they all know her byname, and the facility issuper clean. Wenever feel bad about sending her todaycare orto board there— infact, it’s just the opposite! She ishaving asmuch fun (probably more!) than weare!

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• kevin s.

  September 6, 2022, 10:12 pm

  The staff isincredible, the love they show for mydog makes itreally easy atdropoff. They also pick and right from the car and bring him out atpickup. First dog for our family, and toured alot ofplaces, and Kevin and his staff inPewaukee make mylife easier and that makes mea lifelong customer. Ifyou are looking for agreat place for yourdog, take atour here, it’s definitely worth your time:)

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• frankie t.

  July 2, 2022, 10:32 pm

  Great job taking care ofthe dogs

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• Cheryl P.

  June 22, 2022, 7:08 pm

  We have been customers ofDogtopia Pewaukee almost from their opening. They took achance onaccepting our rescue dog and the rest ishistory. They have the BEST staff around, friendly, helpful and truly love our dogs. Thank you for all your hard work.

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• Chris H.

  June 16, 2022, 3:29 am

  Was soimpressed with the outstanding customer service Ireceived when Ibrought mydog infor her meet and greet this week Tuesday. Everyone who Iencountered was sofriendly, knowledgeable and helpful. The woman who gave methe tour was wonderful. Excited tobe amember ofyour family.

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• DM T.

  June 14, 2022, 10:41 pm

  My dog loves Dogtopia. They are sogood with all the animals. They are professional and sofriendly. She istreated very well. Ilove the app for scheduling services- super convenient!

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Average rating- 4.9based on67 reviews and90 ratings